1- Company General Prequalifications

1.1  COMPANY FOREWORD
This Quality Procedure Manual is the means by which TELE STAR satisfies the requirements of its clients, particularly with regard to management responsibility.
1.2  MANUAL CONTROL
Control of this Manual rests with the General Manger who delegate this responsibility to the Quality Manager who is responsible for the content and control of all numbered copies. This includes all Other documents Pertaining to quality .

- ISSUE STATUS
The issue status of each page of this Manual is stated at the bottom of the page

- DISTRIBUTION CONTROL
“Uncontrolled” and “Controlled” copies of this Manual are issued .

- CHANGES TO THE PROCEDURE MANUAL

2 -MANAGEMENT RESPONSIBILITY AND ORGANIZATION CHART
2.1 MANAGEMENT RESPONSIBILITY AND ORGANIZATION CHART
2.2 Quality Manger
2.3 Quality inspector (home office )
2.4 Quality inspector (Home office )
2.5 Quality Inspector ( Field )
2.6 Project Manager
2.7 Construction Manager
2.8 Site Manager
2.9 Project Engineer
2.10 Procurement  Manger
2.11 Erection  Staff
2.12 Testing Staff
3- QUALITY SYSTEM
3.1 General
3.2
Quality Record’s
3.3 Quality Program
3.4
Quality Assurance and its applicability
3.5
Degrees of control
3.6
Quality procedures
3.7
Qualification procedures
3.8
Contract review .
4- CORRECTIVE AND PREVENTATIVE ACTION
4.1 On receipt of a client complaint, the complaint is recorded on a Non-conformance Report.
4.2 An investigation is undertaken to determine the cause of the complaint, of staff responsible to determine the cause of the complaint and prevent recurrence.
4.3 The client is contacted in order to resolve complaint and advise of relevant factors causing complaint (staff matters to remain confidential) and actions taken.
4.4 Non-conformance and/or client complaint records are reviewed to determine the nature of the Problem and identify any trends.
4.5 Revised procedures are implemented as considered appropriate.
4.6 From time to time, the revised procedures are reviewed to determine their effectiveness. Findings are reported to the next management review meeting.
5- INTERNAL QUALITY AUDITS
5.1 INTERNAL QUALITY AUDITS
5.2 Refer to the procedure manual and determine procedures to be audited
5.3 Determine a representative number of records and select, on a random basis, the actual records to be audited.
5.4  Advise the staff concerned that a quality audit is being undertaken and answer any questions they may have regarding the audit .
5.5 Examine the records selected to determine whether the procedures  identified in 5.2 above were carried out correctly .
5.6  If Procedures were not undertaken correctly, discuss with the appropriate member of Staff  responsible for carrying out the procedure to determine the reasons for deviation form the procedure to determine the reasons for deviation form the procedures.
5.7 Complete the audit result report detailing the audit results and forward report to QMS Quality management systems limited .
5.8   Advise the quality manager of the results of the quality audit .
5.9 Arrange for the quality audit results to be discussed  at the next management  review meeting .
6- TRAINING
6.1 All staff training requirements are identified as a result of :-
   1. Staff performance reviews
   2. New personnel
   3. New equipment
   4. Revised industrial standards
   5.
Revised Health and safety standards
   6.Employee requests

6.2 Training records for all employees will be kept showing details of training already achieved and training that may be required in the future. This will be periodically reviewed at management meetings.
6.3 All training can take place either internally under the guidance of an already trained employee, or externally, when specialist training is required. Any certificate for such training sold either be displayed or displayed or filed with the employee’s personnel records.
 
 
Construction and Equipment
Installation.
Provision of experienced technical staff.
Engineering Services.
Local and International procurement.
Per Commissioning and Commissioning Services.
Start-up phase Services.
Maintenance consultation including.
Technical Training.
Fire alarm systems and security.
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